Shipping Policy

Processing and delivery times

• Orders typically ship within 2–5 business days of the pharmacy receiving a prescription.
• Delivery usually takes 2–3 business days after shipment.
• Timelines vary by state, pharmacy volume, weather, and carrier delays; refill shipments are timed to your fill date.

Packaging and handling

• Medication ships cold-chain in temperature-controlled, insulated packaging.
• Packaging is plain and discreet, with no clinical or brand markings on the outside.
• Refrigerate on arrival as directed in your dosing instructions.

Tracking and address accuracy

You receive tracking by email when your order ships. Keep your shipping address current in your account; we cannot reroute a package after the pharmacy dispenses it, and reshipment due to an incorrect address may incur a fee.

Damaged, delayed, or lost shipments

• Contact support within 7 days of delivery if your package arrives damaged, warm, or incomplete, and keep the packaging.
• We will coordinate a replacement with the pharmacy at no cost when the fault is ours or the carrier's.
• If tracking shows delivery but the package is missing, contact support so we can open a carrier investigation.

Restrictions

• We ship only within the 49 states we serve; we do not ship to California.
• No international shipping, PO boxes for cold-chain items where carriers prohibit it, or forwarding services.
• An adult may be required to receive the package in some areas.

Standard shipping is included in your program when medication is prescribed, and orders ship in discreet packaging from our licensed partner pharmacy. Temperature-sensitive medications ship with cold-chain packaging and expedited transit. Any expedited option or additional carrier fee is shown before you confirm a shipment, and tracking details are emailed to you when the package leaves the pharmacy.