Prescription & Medical Policy

A valid prescription is always required

No medication is sold, offered, or displayed as purchasable on this site. Medication is dispensed only after an independent licensed provider evaluates you and issues a valid prescription, and only by a licensed pharmacy.

Independent clinical judgment

• Providers are not employed by LoyalRx to reach any particular outcome.
• LoyalRx does not pay providers based on the number of prescriptions written and does not override clinical decisions.
• A provider may decline treatment, request labs, or refer you for in-person care.

Compounded medications

Compounded medications are prepared by a licensed compounding pharmacy pursuant to a prescription for an individual patient with a documented clinical need. They are not FDA-approved and have not been evaluated by the FDA for safety, effectiveness, or quality.

Dosing, refills, and discontinuation

• Starting dose and titration are determined by your prescriber, not selected at checkout.
• Refills require an active prescription and current follow-up.
• Your provider may pause or stop treatment based on side effects, labs, pregnancy, surgery, or new diagnoses.

Your responsibilities

• Report all medications, supplements, allergies, and medical history accurately.
• Use medication only as prescribed, and never share it.
• Report side effects to your care team promptly; call 911 in an emergency.
• Store medication as instructed and dispose of sharps safely.

Geographic scope

Care is available in 49 states. We do not serve California. You must be physically located in a state we serve at the time of your visit.